faqs. – compliment.

faqs.

What's the deal with compliment's packaging?
Our packaging is half the fun of receiving one of our rings! Inside every ring box is a personalized, hand-stamped compliment for the recipient.  We believe it is the perfect, personalized touch to tell someone you care.  Plus, she'll get a snazzy ring/earrings/stationery to boot! Check out our home page to see what we mean! Specify your compliment in the "note to seller" box upon checkout.
 
The ring/earrings seem pretty delicate.  How do I care for my jewelry so it lasts?
In most cases we use tarnish-resistant, copper-filled wire colored silver or gold to make every compliment by hand. Your ring is durable enough for everyday wear, but there are things you can do to ensure your jewelry lasts.  Chemical exposure can dull your beads and tarnish/weaken your wire, so we suggest taking your ring off when you wash your hands, shower and clean, as you would with any fine jewelry.  We don't suggest soaking it in ring cleaners, either.  If you want to polish the crystals on your ring, a little warm water and a toothbrush should do the trick. Dry thoroughly.  We also suggest storing your ring in a cool, dry place.  Sealing it in a plastic bag away from other tarnished jewelry when you're not wearing it will also help prevent tarnishing.  
 
My jewelry broke. Now what?
We take your satisfaction seriously! If your ring arrives in less than stellar condition due to mishandling during shipping, please contact us immediately at shopcompliment {at} gmail {dot} com. We will replace your ring at no cost to you within 30 days of purchase. Just send us back the pieces and we will refund your shipping. If your ring breaks after the 30 days, but you have the pieces, you can ship it back to us and we will fix it for a fee depending on what needs to be done to make it wearable again. However, severely tarnished metal leads to broken wire and is a sign of negligent care. Unfortunately we cannot accept returns or fixes on jewelry in these cases. If you'd like to replace it, we are happy to make a new one at the listed cost on the website. Contact Melissa at melissa@shopcompliment.com to figure out the details.
 
Do you ever run discounts?
Yes!  Follow us on Instagram and join our email list!  We often run specials and will announce online discount codes there.
 
How do I choose the compliment I want to give inside the box with the ring?
We ask ourselves, "If I had to describe this person in one word, what would it be?" Some of our favorite compliments we've helped give: you are wise.  you are creative.  you are precious.  Do you have a shared language of love?  Do you call each other pet names? Something really personal makes the best compliment. Still stuck? Contact us.  We'll walk you through it. ;)
 
What if I don't specify a compliment?
It's ok!  We will likely email you just to double check you didn't forget upon check out.  If you are ordering a ring for yourself, it may feel weird to specify a compliment.  You definitely can... but if you don't want to, it'll be like opening a fortune cookie when you receive your box in the mail!  There will be a surprise compliment in there waiting for you!
 
What if I want to order a ring to match this killer outfit I have but don't see the color I want?
We love customizing! Contact Melissa (melissa@shopcompliment.com) so we can make sure you look the exact shade of fabulous you're after! Additional fees may apply depending on bead choices.
 
What's up with the Compliment Scholarship Fund? Where can we apply?
Five percent of every purchase, every day, goes directly to the Compliment Scholarship Fund which supports eligible seniors in high school achieve their college dreams. Students must submit an essay on a specified prompt, and an official transcript to qualify.  Like us on Facebook, follow us on Twitter and Instagram, and sign up for our email list. It will be in those places we announce rules, dates, and deadlines.  Stay tuned.
 
 
Do you REALLY make all the pieces you sell?
Sure do, along with a small team of family and close friends, when we are at our busiest. We think the personal touch is one of the coolest things about our company.
 
I own a boutique/am a buyer. How do I get your products in my store?
Contact Melissa directly at melissa@shopcompliment.com for wholesale details. Thank you for your interest!